An ex­ten­sion of the build­ing wayfind­ing sys­tem was re­quired for Char­ité’s core ren­o­vated and com­pletely mod­ernised Bet­ten­haus and the con­struc­tion of a new build­ing for surg­eries, and in­ten­sive care and emer­gency ser­vices. At first, Moni­teurs was com­mis­sioned to un­der­take an analy­sis. This was fol­lowed by de­vel­op­ing the fa­cade mark­ing of the new emer­gency ser­vices build­ing, the de­vel­op­ment of a com­plete new fam­ily of pic­tograms, the vi­sual guid­ance el­e­ments in the build­ing’s lobby as well as the el­e­va­tor rooms of the 21 floors of the high-rise Bet­ten­haus. The scope of works also in­cluded large-area wall ap­pli­ca­tions for the lobby and wait­ing area.

Pa­tients and guests must feel that they are in good hands in a hos­pi­tal and ori­en­ta­tion con­tributes to this. The Linth Hos­pi­tal in East­ern Switzer­land, be­tween Lake Zurich and Lake Walen, is an im­por­tant med­ical con­tact point with a con­stantly grow­ing num­ber of vis­i­tors. With the plan­ning of an ex­ten­sion build­ing with mod­ern ex­am­i­na­tion and treat­ment ar­eas, it be­came clear that the clinic needed a new, com­pre­hen­sive ori­en­ta­tion sys­tem. Moni­teurs de­vel­oped a con­cept for the new build­ing man­age­ment sys­tem with the guid­ing idea “In­ner life”.

The Hochge­birgsklinik in Davos, Switzer­land, is vis­ited by lung pa­tients from all over the world. The re­sult­ing lin­guis­tic di­ver­sity places great de­mands upon the ori­en­ta­tion sys­tem. Moni­teurs de­cided to work en­tirely with­out lan­guage: friendly pic­tograms show the way to each part of the clinic. Moni­teurs cre­ated al­most a hun­dred pic­tograms, many of them spe­cial­ist sym­bols. Since some spaces are used for mul­ti­ple pur­poses, the sys­tem has to be as flex­i­ble as pos­si­ble. There­fore, staff can print out the pic­tograms as and when needed and place them into the ex­ist­ing frames. Floor plans and an ex­plana­tory leaflet in seven lan­guages sup­ple­ment the pic­togram sys­tem.